If you have any concerns about the way in which we are using your personal information, please contact our Legal Department in the first instance and we will try to resolve your concern. However, you do also have the right to complain about how we treat your personal information to the Information Commissioner’s Office (“ICO”). The ICO can be contacted at: https://ico.org.uk/
In the event that you wish to make a complaint you may contact us at:
Munitus Insurance Limited
5th Floor Camomile Court
23 Camomile Street
London, EC3A 7LL
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.
Lloyd’s contact details are as follows:
One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service